Clinical Pharmacist & Care Partners
Comprehensive Primary Care Teams
Comprehensive Primary Care Teams work alongside your GP and nurse to support people with complex or high needs, helping improve long term wellbeing.
Care Partners
Provide routine follow up for physical health risks
Support lifestyle changes and action planning
Work with whānau
Connect people with health and social services
Clinical Pharmacists
Review and support medication use
Improve understanding and adherence
Support GP prescribing decisions
Connect people with additional services
Crisis Support Information
The Wellness Support Team does not provide crisis or urgent support. If you are experiencing urgent mental health concerns or feel at risk of harming yourself or others, please contact: Auckland crisis teams: • South & East Auckland: 09 261 3700 or 0800 775 222 (after hours) • Central Auckland: 0800 800 717 • North Shore: 09 839 0000 • West Auckland: 09 822 8501 or 09 822 8500 (after hours & weekends)
Frequently Asked Questions
Yes. All Wellness Support Team services are fully funded and provided at no cost to eligible patients of Tamaki Health.
It depends on the service.
No referral required: Health Improvement Practitioners, Health Coaches, Āwhi Ora Community Support Workers (accessed through your clinic)
Referral required: Therapy, Psychiatry, ACC Sensitive Claims (Kia Korowai), group programmes
Referrals can be made by your GP, nurse, Health Improvement Practitioner, Health Coach, therapist, or other clinic staff. Some group programmes also allow self‑referral, details are listed on each programme page. You can also self-refer to ACC Sensitive Claims.
You can:
Speak to your GP, nurse, or receptionist at your clinic
Ask whether a Health Improvement Practitioner or Health Coach is available
Email the programme team directly where self‑referral is available
Health Improvement Practitioners and Health Coaches may sometimes be available on the same day, depending on clinic availability. Other services (such as therapy or psychiatry) have waiting times, and a coordinator will contact you to discuss options.
The Wellness Support Team support a wide range of wellbeing and health concerns, including:
Stress, anxiety, low mood, and sleep difficulties
Managing long‑term health conditions
Emotional wellbeing and resilience
Relationship or family challenges
Navigating services, employment, or financial stress
Recovery from sexual trauma (ACC Sensitive Claims)
If you’re unsure whether we can help, talk with your GP or clinic team.
Yes. Your privacy is important to us. All services are provided in line with health information privacy laws, and information is shared only with your healthcare team when appropriate to support your care.
Yes. You are welcome to bring a support person or whānau member to appointments if it feels helpful to you.
Yes. We are committed to providing culturally responsive, inclusive, and respectful care. We warmly welcome people of all backgrounds, cultures, ethnicities, languages, sexual orientations, genders, ages, and abilities.
Interpreting services can be arranged—please let your clinic know in advance.
That’s okay. A GP, nurse, Health Improvement Practitioner, or Health Coach can help you identify the most appropriate support and connect you with the right service. When referred, one of our coordinators will discuss the referral and support options available to ensure it is right for you.
Yes. Many people use more than one service over time. Our team works collaboratively to ensure your care is coordinated and aligned with your needs.